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<td class="pageTitle" nowrap="true">Task Descriptor: Develop Product Acceptance Plan</td><td width="100%">
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<td valign="top">This task describes how to create a written procedure agreed upon by the customer and the project team for determining the acceptability of the project deliverables and the process whereby problems identified during product acceptance will be resolved.</td>
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<td>Based on Method Task: <a href="./../../rup/tasks/develop_product_acceptance_plan_49ABC905.html" guid="{4CF4F344-60E4-46C5-8A62-7008B50115A5}">Develop Product Acceptance Plan</a></td>
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<div class="sectionHeading">Relationships</div>
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<th class="sectionTableHeading" scope="row">Roles</th><td class="sectionTableCell" width="30%"><span class="sectionTableCellHeading">Main:
								</span>
<ul>
<li>
<a href="./../../rup/capabilitypatterns/rup_project_manager_36054B12.html" guid="_CcxPMRi2Edq_uI8xTPML6g">项目经理</a>
</li>
</ul>
</td><td class="sectionTableCell" width="30%"><span class="sectionTableCellHeading">Additional:
								</span></td><td class="sectionTableCell"><span class="sectionTableCellHeading">Assisting:
								</span></td>
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<th class="sectionTableHeading" scope="row">Inputs</th><td class="sectionTableCell" width="30%"><span class="sectionTableCellHeading">Mandatory:
								</span>
<ul>
<li>
<a href="./../../rup/capabilitypatterns/rup_business_case_46147F34.html" guid="_CcSuEBi2Edq_uI8xTPML6g">商业理由</a>
</li>
</ul>
</td><td class="sectionTableCell" width="30%"><span class="sectionTableCellHeading">Optional:
								</span>
<ul>
<li>
<a href="./../../rup/capabilitypatterns/rup_software_requirements_specification_E81DBFD3.html" guid="_1W7wMEofEdqrjq4i3fchvA">软件需求规约</a>
</li>
<li>
<a href="./../../rup/capabilitypatterns/rup_vision_3F4B735A.html" guid="_CcSuEhi2Edq_uI8xTPML6g">愿景</a>
</li>
</ul>
</td><td class="sectionTableCell"><span class="sectionTableCellHeading">External:
								</span>
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<li>None</li>
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<th class="sectionTableHeading" scope="row">Outputs</th><td class="sectionTableCell" colspan="3">
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<li>
<a href="./../../rup/capabilitypatterns/rup_product_acceptance_plan_FA972D31.html" guid="_CcxPNRi2Edq_uI8xTPML6g">产品验收计划</a>
</li>
</ul>
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<div class="sectionHeading">Steps</div>
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<div class="stepHeading"> Define Customer and Project Responsibilities </div>
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<td><a id="Define Customer and Project Responsibilities" name="Define Customer and Project Responsibilities"></a>
<p>
    The first step is to explicitly identify which parts of product acceptance process will be the responsibility of the
    customer and which will be the responsibility of the project team. You should also explicitly identify the individual
    or group who will make the final acceptance decision. Responsibilities can include such things as:
</p>
<ul>
    <li>
        Delivery/pick-up of software and documentation
    </li>
    <li>
        Installation of hardware/software test platforms
    </li>
    <li>
        Provision of test data
    </li>
    <li>
        Provision of resources to conduct the acceptance tests
    </li>
    <li>
        Timely turn-around of acceptance test results
    </li>
</ul></td>
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<div class="stepHeading"> Document the Product Acceptance Criteria </div>
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<td><a id="Document the Product Acceptance Criteria" name="Document the Product Acceptance Criteria"></a>
<p>
    The product acceptance criteria are defined and agreed during the Task: Initiate Project during the Inception Phase and
    should be captured in the Product Acceptance Plan at that time. During the Elaboration Phase, the criteria can be
    expended in greater detail when specific tests reviews can be identified.
</p>
<p>
    These criteria should be developed jointly by the customer organization and the project team, and may include the
    following:
</p>
<ul>
    <li>
        Delivery of all work products identified as deliverable to the customer
    </li>
    <li>
        List of required participants for acceptance testing
    </li>
    <li>
        Required test location(s)
    </li>
    <li>
        Successful completion of the work product evaluations identified in the Product Acceptance Plan
    </li>
    <li>
        Successful completion of customer training
    </li>
    <li>
        Successful completion of on-site installation
    </li>
    <li>
        Measures that will identify to what extent original project specifications have been met
    </li>
    <li>
        Measures that will identify to what extent the objectives of the business case have been met
    </li>
</ul></td>
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<div class="stepHeading"> Identify Artifacts and Evaluation Methods </div>
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<td><a id="Identify Artifacts and Evaluation MEthods" name="Identify Artifacts and Evaluation MEthods"></a>
<p>
    Next, identify which project work products are to be delivered to the customer for acceptance. For each of these you
    need to identify the evaluation method(s) that will be used to ensure the work product meets the specified acceptance
    criteria. Later in the project, detailed review checklists and test cases will be developed to provide step-by-step
    instructions on how these evaluations will be carried out.
</p></td>
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<div class="stepHeading"> Identify Required Resources </div>
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<td><a id="Identify Required Resources" name="Identify Required Resources"></a>
<p>
    Once the numbers and types of work product evaluations have been identified, identify in the plan all the necessary
    resources that will be required to conduct the product acceptance task. You should include in your list of resources:
</p>
<ul>
    <li>
        Personnel
    </li>
    <li>
        Computer hardware
    </li>
    <li>
        Software
    </li>
    <li>
        Data
    </li>
    <li>
        Documentation
    </li>
    <li>
        Any specialized equipment
    </li>
</ul></td>
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<div class="stepHeading"> Define Product Acceptance Schedule </div>
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<td><a id="Define Product Acceptance Schedule" name="Define Product Acceptance Schedule"></a>
<p>
    Another common problem with the product acceptance process is where the customer places insufficient priority on the
    acceptance task, with the result that the process drags out over a long period of time. It is a good idea to include in
    you Product Acceptance Plan a schedule detailing when the various acceptance evaluation tasks are to occur. This
    schedule will become "rolled up" into the master project schedule in the Software Development Plan.
</p></td>
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<div class="stepHeading"> Define Problem Resolution Process </div>
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<td><a id="Define Problem Resolution Process" name="Define Problem Resolution Process"></a>
<p>
    This final step is also very important. Should problems arise during the acceptance evaluations, it is a very good idea
    to have an agreed process to follow. Typically this would simply follow the projects problem resolution process as
    defined in the Problem Resolution Plan. However is is also helpful to cover off issues such how to reach agreement that
    a problem is real, the provision of funding for additional work by the project team, or contractual penalties. By
    agreeing all these things up front with the customer, you will greatly smooth out the end of your project.
</p><br />
<br /></td>
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<div class="sectionHeading">Properties</div>
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<th class="sectionTableHeading" scope="row" id="property_Optional" abbr="Optional">Optional</th><td class="sectionTableCell" align="left" headers="property_Optional"><img width="20" height="15" alt="" title="" src="./../../images/indent.gif"></td>
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<th class="sectionTableHeading" scope="row" id="property_Planned" abbr="Planned">Planned</th><td class="sectionTableCell" align="left" headers="property_Planned"><img width="20" height="15" alt="" title="" src="./../../images/indent.gif"></td>
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<th class="sectionTableHeading" scope="row" id="property_Repeatable" abbr="Repeatable">Repeatable</th><td class="sectionTableCell" align="left" headers="property_Repeatable"><img width="20" height="15" alt="" title="" src="./../../images/indent.gif"></td>
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<td class="copyright">Copyright &copy; 2008 版权所有 东软集团股份有限公司&nbsp; 联系邮箱:<a href="mailto:tcoe@neusoft.com">tcoe@neusoft.com</a></td>
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